With the cat yowling in the ‘protective’ carrier (for whose protection?), I was about to leave the house today when the phone rang. It was the veterinary office in full apology mode. It seems that there was an emergency, and they were calling to inquire if I would like to reschedule our appointment so as to avoid waiting “up to an hour” this afternoon.

Think about this. With one well-placed 30-second phone call, this business (a) avoided a disappointing customer experience (waiting around for an hour); (b) allowed me to better prioritize my time (rescheduling, even at the last minute); (c) demonstrated their complete understanding that my time is just as valuable as theirs; and last but not least, (d) created in me a customer for life.

Now, you would think that in a service industry with one of the highest dollar amounts per transaction, that every real estate agent on the Grand Strand would provide equal, if not better service than a small veterinarian’s office. But just this morning I received a voicemail message from local real estate agent who wanted to show one of our listings. Unfortunately, she did not leave her full name, didn’t leave a telephone number for me to call her back, and had never heard of the property she wanted to show - and had no clue where the property is located. One can only wonder about the level of service she provided to her customer!

If you are looking for a great veterinarian on the Grand Strand, please visit Seaside Animal Care in Calabash. If you are looking for similar service from a Real Estate company serving North and South Carolina, look no further than Price & Company Realty. We recognize and appreciate great service because our wonderful clients deserve nothing less.